 Yes, you can cancel your order:
o Before dispatch: Full refund will be provided for prepaid orders.
o After dispatch but before delivery: Forward and return shipping charges
will be deducted from the prepaid amount.

 To cancel your order, email us at chaardeewari23@gmail.com with your order
ID and reason for cancellation. Our team will guide you through the process.

 Before dispatch: No charges apply, and a full refund will be issued for prepaid
orders.
 After dispatch: Forward and return shipping costs will be deducted.

 If your order is returned to us by the courier service:
o Forward and return shipping costs will be withheld temporarily.
o The remaining amount will be refunded immediately.
o The withheld amount will be refunded once the courier confirms the issue
was their responsibility.

 COD orders can be cancelled, but please note the maximum allowable COD
order value is ₹2,999. Orders above this amount must be prepaid

 You can return a product within 5 days of delivery if:
o The product is damaged or defective.
o The product differs from the description on the website.
o The wrong product was delivered.
o Missing parts or accessories are identified.

 Email us at chaardeewari23@gmail.com with your order ID, product details,
and reason for return. We will provide you with the next steps.

 Items cannot be returned if:
o They are not in their original condition (e.g., damaged, used, or missing
parts).
o The return request is raised more than 5 days after delivery.

 If the return is due to our error (e.g., defective or wrong item), we will cover the
shipping costs.
 For other reasons, return shipping charges apply and will be deducted from your
refund.

 Refunds are processed within 10 business days after we inspect the returned
item. For COD orders, the amount will be issued as a coupon code for future
purchases.

 Yes, you can request an exchange for the same product. Mention your
preference in your return request

 Once we receive and inspect the returned item, the exchange will be processed,
and the replacement will be shipped within 5-7 business days.

Due to varying display settings, minor color variations may occur and do not
qualify for returns. However, if the color is completely different from what was
shown, you can raise a return request.

 Delivery address changes are only possible if the order has not yet been
dispatched. Contact us immediately at chaardeewari23@gmail.com with your
order ID.

 If you receive a damaged product, contact us within 5 days of delivery with
photos of the damaged item. We will guide you on the return or replacement
process.